Find answers to the most common questions about our car audio products and services.
Orders & Purchases
How can I place an order?
You can shop directly at rbsoundaudio.com. Add products to your cart, enter your shipping information, and choose your payment method. You'll receive a confirmation email with your order details.
Can I change or cancel my order?
Contact us at info@rbsoundaudio.com as soon as possible. If your order hasn't shipped yet, we can update or cancel it.
Shipping
Where do you ship to?
We ship only within the United States. We do not offer international shipping through our online store. If you're interested in becoming an R&B SOUND distributor in the United States or abroad, email info@rbsoundaudio.com to ask about available opportunities.
How long will my order take to arrive?
We prepare and ship orders within 24 business hours (Monday–Friday, 8:00 AM–4:00 PM ET). Orders placed after 4:00 PM on Friday or over the weekend are processed the following Monday. Once shipped, estimated delivery time is 3–7 business days depending on destination and carrier.
How much does shipping cost?
Shipping costs are calculated automatically based on weight, package dimensions, and destination at checkout. You'll see the shipping cost before confirming your purchase.
How can I track my order?
Once your order ships, you'll receive an email with your tracking number. Please allow up to 24 hours for the status to update in the carrier's system. You can also check your order status from the Track Order section.
What if I entered the wrong shipping address?
Please make sure all shipping information is entered correctly at checkout. R&B SOUND is not responsible for merchandise shipped to an incorrect address provided by the customer. If we notice an issue, we'll reach out for the correct information; however, we cannot hold inventory for more than 7 business days.
Audio Products
Do your products come with a warranty?
Yes. R&B SOUND offers a limited one-year warranty against manufacturing defects from the date of purchase. This applies only to purchases made directly through rbsoundaudio.com. It does not cover damage from improper installation, overpowering, electrical misuse, accidents, water exposure, or normal wear and tear. To start a claim, contact us at info@rbsoundaudio.com.
How do I know if a subwoofer or speaker is compatible with my amplifier?
The key factor is impedance (ohms): it must be compatible with the minimum load your amplifier supports. The speaker's RMS power should also be appropriate for your amplifier's output. If you're unsure, contact us and we'll help.
What's the difference between RMS power and peak power?
RMS power is the continuous power a speaker can safely handle. Peak power is a momentary value that shouldn't be sustained. Always compare your speaker's RMS rating with your amplifier's RMS output.
Can I install the products myself?
Yes, but we recommend reviewing the product's instructions and using a qualified professional for installation to help ensure the best performance and avoid damage to your vehicle or equipment. R&B SOUND is not responsible for damage caused by improper installation.
Returns & Refunds
Can I return a product?
We accept returns within 30 days of delivery, provided the item is unused, uninstalled, has its tags attached, and is in its original packaging. See our Return Policy for more details.
What products are not eligible for return?
We do not accept returns on products showing signs of installation or use, products damaged by overpowering or improper installation, installed diaphragms and replacement parts, special-order products, sale or clearance items, and gift cards.
When will I receive my refund?
Once we receive and inspect your return, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. Your bank may take additional time to post the funds.
What should I do if I receive a damaged product?
Contact us at info@rbsoundaudio.com within 48 hours of receiving your package. Include photos of the damage so we can review the issue and help resolve it.
Still have questions?
Email us at info@rbsoundaudio.com and we'll get back to you shortly.
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